with the skill
## Send this (as a reply in the same thread)
> Makes sense, and if it's working for you, there's no reason to change.
>
> The one time teams your size usually look at us is when they add a second branch, since Crewcast schedules one location at a time. Is a second location anything on your radar, or is it staying at one for the foreseeable future?
>
> If it's the latter, I'll leave you be.
It acknowledges the objection without arguing, names the single situation where switching makes sense, and asks one easy-to-answer question with a graceful way out. It's about 65 words, so she can answer in one line.
## What else to do
1. **Pause the sequence now.** A reply on any channel stops everything. If email 3 fires tomorrow after she's answered, you'll look careless, and a follow-up on top of a "no thanks" is the kind of thing that triggers spam complaints. Do this before anything else.
2. **Send the reply yourself, not from automation.** Objection replies are "agent drafts, human sends." Send it from the same mailbox, in the same thread, preferably today.
3. **Double-check the Crewcast claim.** You're stating a fact about a competitor to someone who uses it daily. If Crewcast has added multi-location support recently, she'll know and you'll lose credibility. Verify it's still accurate, or soften it to "in our experience, teams hit a wall when they add a second branch."
4. **Log it in your CRM.** Record the reply type (objection: incumbent), the sequence and step (step 2), the date, and her competitor (Crewcast). The competitor field is useful for later retros and for a "uses Crewcast" segment.
5. **Check other channels.** If you've viewed her on LinkedIn or have a connection request pending, hold off on anything further until she responds.
## What happens next
Show the rest (8 more lines)
| Her response | What you do |
|---|---|
| "Yes, we're opening a second branch" | Treat it as positive. Reply fast with two specific times plus a booking link. |
| "Not for a while" or gives a date | Thank her, set a reminder for that date, and keep the sequence stopped. |
| "No, staying at one location" or silence | Don't resume the automated sequence. One reply, then stop. Add her to a nurture list or a reminder to revisit in 6 months. |
| "Remove me" or irritation | Suppress on every channel immediately. |
Resuming steps 3 to 5 after a thoughtful objection reply isn't worth it. She's told you where she stands, and the second-branch question is your one real shot with her.